Taking care of your people

Updated: Oct 15, 2020

When you think about the ways you influence the world through your choices, it's nothing short of amazing. The choice to start a business is a huge decision, and it will not only impact yourself and your family, but the community you serve, as well. You will (hopefully) offer a useful service or product for your customers that enriches their lives. You might even need to hire some help, providing jobs for those in your community.

A business owner has a huge responsibility placed on them, especially when it comes to taking care of their employees. Now you are no longer in charge of your own future and happiness, but in some way, these people you hired, as well.

There is a belief that when your employees are happy, your customers will be happy. However, if you treat your staff poorly, that will surely lead to call-outs, no-shows, crappy customer service and overall discontent in the workplace. Who wants to shop at a store where no one is smiling?

So, let's dive into some ideas and ways you can attract and retain a great group of people to work with and grow your company!

1. Value their voice

When you made the choice to hire this person, you probably did it because you thought they had something good to offer your company. This is especially true for businesses just beginning their journey. The more voices you have offering help and ideas, the better. Who knows, that recent college graduate might know more about what's trending on social media or that experienced sales guy could have a deeper understanding about what gets people to buy. Listen to your people and trust. You're not perfect and you won't get very far if you think yours is the only voice that matters.

If your company is too large or you aren't all in one place, come up with a system to share ideas and keep the opportunities for improvement flowing. People ultimately perform better when they feel a part of something and have their voice heard.

2. Respect boundaries

We all have lives outside work. Many people have families, friends, pets, things that exist outside of the work bubble that you know them in. The best business leaders understand this and respect those other institutions.